Frequently Asked Battery Questions
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I don't see those small prints on most e-commerce site, where is your disclaimers?
Do you offer combine shipping or any shipping discount on large purchased?
I just completed an order and my payment is cleared. When will it ship?
What is your return policy. Is there a restocking fee if I want to request for return?
My product is defective and I need to get a return or replacement, what should I do?
Q: I don't see those small prints on most e-commerce site, where is your disclaimers?
A: We don't have many sales term. But there are few conditions that you must agreed upon before we can take your business.
- You can return your purchase within 30days of the receipt date for any or no reason. However, the orgianl Shipping fee is none-refundable under any circumstances.
- We will not responsible for the returning cost of defective product(s), but we will pay for the S/H cost of the replacement.
- If we send you the wrong item, we will pay the S/H of the replacement, as well as the returning S/H cost of the wrong item
- We reserve the right to cancel or refuse any order at any time for any reason.
Q: Do you offer combine shipping or any shipping discount on large purchased?
A: Since we calculate shipping rate by total price, you enjoy the shipping discount automatically. The more you purchase, the more you save.
Q: Is there a wholesale price for bulk/volume purchases?
A: You will see the wholesale price automatically when we mark your account as "wholeseller". In order to be qualify as a wholesaler, you need to meet either one of the following conditions:
1) Your total purchase for past 30 days exceed GBP £ 1500.
2) Your order exceed GBP £ 500 in a single purchase.
If you believe you are qualify as a wholeseller, please write a email to: info@u-battery.ca. We will process your request in 24 hours.
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Q: I just completed an order and my payment is cleared. When will it ship?
Orders generally ship within 24 hours of when the order is placed (Except weekend and holiday).
Q: Can I change or cancel my order?
if you want to change or cancel your order please contact us within 5 hours after your order placed . However, if the order has been market "shipped", You will not able to cancel or change the order.
Q: What is your return policy. Is there a restocking fee if I want to request for return?
We do not charge restocking fee, but we do have few simple return policies.
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Request for refund must be made within 30 Days of receiving date.
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Request for replacement must be made within 30 days of receiving date.
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If the replacement item is out of stock, we will issue you a store credit of your purchase value.
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Shipping and handling is NOT refundable.
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The shipping costs of returning any defective merchandise will be the sole responsibility of the customer.
Q: My product is defective and I need to get a return or replacement, what should I do?
A: Simple. Go to the "contact us" page, send an email to us and Request RMA ,a email contain the instruction alone with the RMA# will be send to you shortly. Pack the return according to the instruction and ship it back to us. A replacement will be ship to you once we received your return or the refund will be credited to your account if you requested.
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Q: How come I never received your order confirmation email?
A: check your email's spam folder.
Q: Where should I go after one year if the item is defected.
A: Warranty service for defected merchandise are handled by the manufacturers and not by www.u-battery.ca unless otherwise indicated. Please contact the manufacture directly.
If any item was damaged during transit, immediately contact your local postal office. Keep all shipping materials and contact our Customer Service Immediately we are aware of the issue. If you have purchased shipping insurance, we will help you to get recovered from carrier.
Q: Can I change the email address on my account?
A: Yes
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Q: How to contact you customer service other than email?
A: Since our operation center is located in Hongkong ,there are time difference between us , sometimes the phone is no answer ,so we recommend customer contact us by email: info@u-battery.ca
